Terms & Conditions

Terms & Conditions

General Terms and Conditions


Version 1

Updated 2024-01-08

Please read these General Terms and Conditions (the "Terms") carefully before accessing and using the website www.skansen.se (the "Website") or ordering any products via the Website.

The products marketed and sold via the Website are sold and invoiced by Stiftelsen Skansen, a foundation organized under the laws of Sweden with registration number 802003-0154, VAT number SE802003015401, and having its registered address at Box 27807, SE-115 93 Stockholm, Sweden ("Skansen", "we", "us", "our").

For information regarding orders, deliveries and general purchase inquiries, please contact Skansen's customer service at webshop@skansen.se.

1. General

1.1 We only market and sell products to consumers for purposes not related to activities carried out by such individuals for business, entrepreneurial or professional purposes ("Consumer", "you" or "your").

1.2 To order products via the Website, you must be at least eighteen (18) years old, or have your legal guardian's prior consent.

1.3 Skansen reserves the right to reject any order placed by anyone else than Consumers and orders that are inconsistent with Skansen's business policies and these Terms.

1.4 You acknowledge and agree that product images and product descriptions provided on the Website are provided for information purposes only, and that such images and product descriptions may not be representative of all of the specifications of each product. Moreover, colours and sizes may be different due to the screens, hardware and software (including settings thereof) used by the Consumer.

1.5 Any agreement concluded between Skansen and Consumers shall be deemed binding upon Skansen's acceptance of the Consumer's order (including partial acceptance of such an order). If Skansen does not accept an order, Skansen will notify the Consumer hereof without delay.

1.6 By ordering any products via the Website, you hereby confirm that you fully understand, agree and comply with these Terms and that you have understood all of the information given during the purchase procedure.

2. Ordering of products

2.1 Skansen sells the products displayed on the Website at the time when each order is submitted by a Consumer.

2.2 Products can be ordered by completing the checkout process on the Website. Once the checkout process is completed, we will confirm that an order has been properly received by sending an email message to the address provided by the Consumer ("Order Confirmation"). The Order Confirmation will contain a specification of the products ordered, the main characteristics of the products, detailed information concerning the price, terms of payment, return policy and shipping costs, a PDF-copy of the applicable version of these Terms and a summary document on the Consumer's right of withdrawal.

2.3 If you notice any incorrect data in the Order Confirmation, you must notify us without undue delay.

2.4 We will not process incomplete or incorrect orders or orders concerning products that are no longer available. If we do not process an order, we will notify you by email and specify the reasons thereto. If the order has been placed and payment has been made for products that are no longer available, we will refund the amount paid for the ordered products without undue delay.

3. Price and payment

3.1 All prices stated on the Website are inclusive of VAT and other applicable sales taxes.

3.2 Any additional costs and expenses, such as delivery costs, will be clearly indicated prior to check-out and your placement of an order.

3.3 Payment of ordered products can be made by using one of the payment methods offered from time to time on the Website.

3.4 Please be advised that the payment methods offered on the Website are provided by third party payment service providers and that the use of such third party payment services are subject to such payment service providers terms of use. Please ensure that you understand and agree to all applicable terms and conditions for use of the selected payment service prior to using such third party payment services.

3.5 The price for the products and any corresponding costs for shipping and delivery (as indicated in the order) will be charged to the chosen payment method when the ordered products are shipped.

4. Deliveries

4.1 Ordered products will be delivered to a post office to close the address indicated by the Consumer in the order. For more information regarding deliveries, please contact our customer support at webshop@skansen.se.

4.2 Please be advised that all delivery times on the Website are estimated.

4.3 Upon receipt of products, you shall verify that:

a) the number and characteristics of the delivered products correspond to the information indicated in the bill of parcels; and

b) that the packaging is intact, unaltered and neither damaged nor wet.

4.4 If you detect any damage on the packaging or the product, any discrepancy in the number of items or in the indications contained in the delivery note, you must notify us hereof in writing, report such damage or discrepancy in the delivery note to be returned to the delivery company.

5. Legal right of withdrawal

5.1 Please be advised that you have a legal right to withdraw from any purchase of products (for any reason, without penalty and without having to provide an explanation) within fourteen (14) days from the delivery date of the products.

5.2 The right of withdrawal may be exercised by contacting us via email within 14 days from the delivery date of the products.

5.3 If you exercise your right of withdrawal, you shall send the goods back to us within fourteen (14) days from the date upon which you notified us that you wish to exercise your right of withdrawal.

5.4 Please note that the right of withdrawal does not apply in relation to the following products:

a) Bespoke or customized products;

b) Culture events;

c) Trips and accommodations;

d) Products that can quickly deteriorate, for example food products; or

e) Newspapers or periodicals.

5.5 Returned products shall be returned together with its original packaging (including the packaging materials and the documents, if any, accessories, labels, etc.). Please note that you will be responsible for compensating Skansen for any diminished value of the product resulting from the handling of the product other than what is necessary to establish the nature, characteristics and functioning thereof, including diminished value due to the product being used, worn or damaged in any way.

5.6 If you exercise your right of withdrawal, we will refund the entire amount paid for the returned products, within fourteen (14) days from the date of the withdrawal. Please be advised that we may withhold the refund until the products are properly received by us or until you are able to demonstrate that the products have been properly returned, whichever date is earlier.

5.7 Unless otherwise agreed, refunds will be refunded using the same means of payment used in the initial transaction. For the avoidance of doubt, no amount will be charged in relation to the refund.

5.8 When returned products have been received by us, we will verify that the returned products are consistent with the terms and conditions set out in this section. Should the results of such verification be negative, we will notify you by email and notify you of the amount that we will deduct from the amount to be refunded, unless you elect to have the products sent back to you (at your own cost) in the same conditions in which they were returned. Please note that the refund will be equal to the value of the products. We will not refund any delivery costs. 

5.9 In the event that the right of withdrawal is forfeited, we will send back the purchased product, and charge the relevant delivery costs and, if already refunded, the price of the product.

5.10 In the very rare instances of parcels getting lost in the post we will not accept liability.

6. Defective products

6.1 Your order of products is subject to mandatory consumer protection legislation. As such, you may (depending on the circumstances) have the right to return defective products and request that such products are repaired, replaced or refunded. You may also have right to terminate the purchase agreement, claim a price reduction and claim compensation for damages.

6.2 Please note that you must notify us of any defect within a reasonable time from noticing the defect, but no later than three (3) years from the date upon which you received the product. We recommend that you notify us of defects as soon as possible and at least within two (2) months from the date upon which you noticed the defect.

6.3 To enable our investigation of the defect, we may request a description of the defect and how the defect occurred. You may also be requested to provide visual evidence in the form of images or videos to clearly show the defect.

6.4 If you have to return defective products, we will provide a pre-paid return label to be used when returning the defective products. If you decide not to use the pre-paid return label, you should send the defective products (at your own cost) to:

Stiftelsen Skansen                                                                  

Att: Försäljningsenheten 

Djurgårdsslätten 49-51

115 21 Stockholm


If our investigation shows that the product was defective, we will reimburse you for the reasonable costs and expenses you incurred for the return shipping.

6.5 If you request that a non-defective product shall be repaired, replaced or refunded, and we conclude that the product has been:

a) misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions;

b) involved in any accident or damaged due to an incorrect attempt of alteration or repair;

c) used contrary to applicable manuals or instructions for the product; or

d) deteriorated through normal wear and tear, after delivery by us, we may at (our discretion) decide not to repair, replace or refund you for the product and require that you to pay any reasonable delivery costs and service costs and charge this amount to the payment method you provided when you placed your order. To the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising due to the request to repair, replace or refund such non-defective product.

7. Personal data

7.1 You hereby confirm that you have received information regarding our processing of your personal data, which is available at: https://webshop.skansen.se/en/personuppgiftspolicy

8. Amendments

8.1 These Terms may be amended from time to time due to new laws and regulations or other reasons. Any new Terms shall be effective as of the date of publication on the Website.

8.2 For the avoidance of doubt, amendments will not affect orders confirmed by us prior to the effective date of new or amended terms and conditions.

8.3 Please note that we do not undertake to archive historic versions of these Terms. As such, we recommend that you store and print a copy of these Terms at the time of each order via the Website.

9. Governing law and disputes

9.1 If you have any concerns or complaints, please contact Skansen at webshop@skansen.se.

9.2 This Agreement shall be governed by Swedish law.

9.3 Any dispute arising out of your use of the Website or products ordered with reference to these Terms shall be settled by the courts of Sweden, unless the law in your country of residence allows you to choose the courts of that country for the dispute in question.

9.4 As a consumer, you are also entitled to have disputes arising out of these Terms or products ordered with reference to these Terms settled via alternative dispute resolution, provided that the dispute fulfills the requirement thereof (for example requirements pertaining to time and value). We undertake to contribute to alternative dispute resolution with consumers under the law on alternative dispute resolution in consumer relations. Relevant body for dispute resolution is: 

Allmänna reklamationsnämnden

Box 174, 101 23 Stockholm


The European Commission has developed a platform for dispute resolution out-of-court. This enables you to resolve dispute in connection with online orders, without having to initiate a court proceeding. The platform is available at the following link: http://ec.europa.eu/consumers/odr/

9.5 Sections 9.3 and 9.4 shall not apply to the extent that applicable law in your country of residence requires application of another law and/or jurisdiction and this cannot be excluded by contract.

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